Revelation Software Technical Services Overview
Revelation Software delivers a portfolio of application development tools, deployment products and companion services that enable developers to successfully implement robust, network-based applications. Our strategy of ensuring the preservation of information systems and application investments by our developer and user community has enabled our customers to reuse, extend, enhance, and leverage their investments in skills, and to successfully protect their investments in business applications.

Revelation Software's mission is to excel and provide leadership in the design, development, delivery, service, and support of component-based application development tools for network computing architectures. Our goal is to lead the market by enabling professional application developers and development teams to implement and deploy distributed Web- and network-based packaged and custom business applications. Technical Services provides the focal point for this goal.

The services described below are for Revelation customers in the Asia Pacific.

Technical Support Programs - Europe, Africa and the Middle East

For information on services offered in Europe, Africa and the Middle East please contact Revelation Software Ltd in the UK on +44 (020) 8912 1000 or info@revsoft.co.uk.

Technical Support Programs - North and South America

For information on services offered in North and South America contact Revelation Software Inc on +1 (201) 594-1422 or info@revelation.com.

Revelation Software offers a wide variety of pay-for and free Technical Support programs. Within the portfolio is a combination of support programs to fit your particular needs. See the table below for a summary of our Technical Support Offerings.

	Installation Support - To ensure your successful start-up with our products, we offer free 30-day installation support to our registered OpenInsight, JOI and registered Network Products customers. Installation support covers the installation process and questions that may arise during the install. To take advantage of your free 30 days of Installation Support, just call our Customer Care Department and register your product. Installation Support is available Monday through Friday, 9am to 5pm Sydney time.
	Annual Basic Support - Basic Support provides WORKS customers access to our expert staff of Technical Support Analysts for support on most basic features documented in standard Revelation Software product manuals. Annual Basic Support is available for OpenInsight through the WORKS program for $2,280 per developer (renewals are $1,430 per developer). See the section on The WORKS Program for more details. To purchase a WORKS subscription with Basic Support, contact our Customer Care Department on 02 8003 4199. Basic Support is available Monday through Friday, 9am to 5pm Sydney time.
	JOI Works -JOI WORKS Support is offered on an annual basis providing access to our expert staff of Technical Support Analysts through a toll-free support line. The Analysts provide assistance with in-depth research, how-tos, and programming techniques. WORKS Support is available for JOI through the JOI WORKS program for $3,570 per developer (renewals are discounted per developer). To purchase a JOI WORKS Support contract, contact our Customer Care Department on 02 8003 4199. JOI Support is available Monday through Friday, 9am to 5pm Sydney time.
	Public Online Discussion - Revelation Software offers extensive online technical help on our web site at www.revelation.com. The threaded “Online Discussion” is overseen by the Revelation Software Technical Services staff as well as the Revelation development and consulting community, including product developers and long-time users of our products. The Online Discussion is free and is available 24 hours a day. The primary source for responses on this forum is the Revelation community at large. Simply log on to http://www.revelation.com and go to “Online Discussion.”
	WORKS Online Discussion - Revelation offers a high-priority Online Discussion to all WORKS subscribers which is overseen by the Revelation Software Technical Services and Development staff, as well as other WORKS subscribers. The For WORKS Subscribers Online Discussion is free to WORKS subscribers and is available 24 hours a day. This discussion provides a priority forum for responses from Revelation Technical Support and Development. See the section on The WORKS Program for more details.
	Private WORKS Discussion - Revelation also offers a high-priority, private Online Discussion to all WORKS subscribers. This service lets you post privately to Revelation Technical Services — no one else has access to your postings. The For WORKS Subscribers Private Discussion is free to WORKS subscribers and is available 24 hours a day. This discussion provides a priority forum for responses from Revelation Technical Support. See the section on The WORKS Program for more details.
	Supported Products and Versions - In order to ensure that current customers receive the level and quality of support required, Revelation maintains a schedule of supported products and versions. Annual telephone technical support is available for current products — OpenInsight and Network Products. Within those product lines, Revelation will provide telephone support for all versions released within the past year. For telephone support on previous versions, or other product lines (excluding RevG), an incident must be purchased.
	Incident Support - Revelation Software offers support for a single incident for OpenInsight, Network Products, and Advanced Revelation. Incident Support customers may speak to our Technical Support Analysts to resolve a particular technical issue for $550 per incident (inc GST). To purchase an incident, please contact us at 02 8003 4199. Incident Support is available Monday through Friday, 9am to 5pm Sydney time.

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