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Support Options

Revelation Software offers a wide variety of pay-for and free Technical Support programs. Within the portfolio is a combination of support programs to fit your particular needs. See the table below for a summary of our Technical Support Offerings.

Installation Support

To ensure your successful start-up with our products, we offer free 30-day installation support to our registered OpenInsight and registered Network Products customers. Installation support covers the installation process and questions that may arise during the install. To take advantage of your free 30 days of Installation Support, just call our Customer Care Department and register your product. Installation Support is available Monday through Friday, 9am to 5pm Sydney time.

Annual Basic Support

Basic Support provides WORKS customers access to our expert staff of Technical Support Analysts for support on most basic features documented in standard Revelation Software product manuals. Annual Basic Support is available for OpenInsight through the WORKS program. See the section on The WORKS Program for more details. To purchase a WORKS subscription with Basic Support, contact our Customer Care Department on 02 8003 4199. Basic Support is available Monday through Friday, 9am to 5pm Sydney time.

Public Online Discussion

Revelation Software offers extensive online technical help on our web site at www.revelation.com. The threaded “Online Discussion” is overseen by the Revelation Software Technical Services staff as well as the Revelation development and consulting community, including product developers and long-time users of our products. The Online Discussion is free and is available 24 hours a day. The primary source for responses on this forum is the Revelation community at large. Simply log on to http://www.revelation.com and go to “Online Discussion.”

Technical Support Programs - Europe, Africa and the Middle East

For information on services offered in Europe, Africa and the Middle East please contact Revelation Software Ltd in the UK on +44 (020) 8912 1000 or info@revsoft.co.uk.